Customer Review Policy

Transparency is at the heart of của chúng tôi relationship with you. To ensure the reliability of testimonials, we use the Cusrev (Customer Reviews for WooCommerce) technological solution.

All reviews displayed on our site are collected automatically. Approximately 22 days after the receipt of your order, a personalised invitation is sent to you by email to collect your feedback on our products, such as our custom apparel and home decor collections.

Each review published on hotaprint.com is systematically associated with the “Verified Buyer” badge. This label technically certifies that the author of the review has actually completed a transaction on our store.

We do not allow any spontaneous review submissions without a direct link to a validated order, thus avoiding any manipulation or false testimonials.

We treat every review with the same respect, whether it is praise or criticism. Our moderation process is governed by the following principles:

• Impartiality: Negative reviews are never deleted if they are constructive and respectful.
• Rejection of publication: Only reviews containing offensive, defamatory, racist remarks, or private personal information are discarded.
• Content Integrity: Hota Print never modifies the text or the rating of a review.

In accordance with UK regulations and Google Merchant Center standards:

• No financial compensation, gifts, or discounts are offered in exchange for a positive review.
• Reviews are displayed in chronological order to reflect the most recent experience of our customers.
• The overall product rating is the arithmetic average of all validated ratings.