FAQs

• How much is the shipping cost?

We offer Free Standard Shipping on all orders delivered to the United Kingdom. The price you see includes VAT; no hidden fees or customs duties will be charged upon delivery.

• What payment methods do you accept?

We accept secure payments via PayPal and all major Credit/Debit cards (Visa, MasterCard, American Express) processed through secure gateways.

• How can I track my order?

Tracking details will be sent via email once your order is shipped. You can track your parcel via Yuntrack or the link provided in your shipping confirmation email.

• My tracking hasn't updated. What should I do?

Please allow 3–5 business days for tracking info to update online. If your order has not arrived after 22 business days, please contact us immediately for a full refund or a free replacement parcel.

• How long do refunds or replacements take?

Once your claim is approved:

1. Refunds: Processed instantly for PayPal; 5–10 business days for Credit/Debit card payments.
2. Replacements: Dispatched within 7–10 business days following approval.

• Can I change or cancel my order?

You may request changes or cancellation strictly within 24 hours of order placement. After this 24-hour window, the order enters production and cannot be modified or cancelled.

• Do you offer returns for "Change of Mind"?

Yes, we accept returns within 30 days of delivery if the item is unused, unworn, unwashed, with original tags and packaging intact. Please note that return shipping costs are the responsibility of the customer.